IELTS Writing task 1:
There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved.
Write a letter to your manager. In your letter:
•describe the complaints that have been made
•say why the reception area is important
•suggest how the reception area could be improved
I am writing this letter with regard to the complaints made about the reception area in our office and the possible steps we could take in improving it.
When I examined the feedback book kept at the reception desk, most of the issues were related to how stuffy the room was. Additionally, the guests also noted a bad odour, probably due to the paucity of ventilation.
Since the lobby is the first place our visitors walk into, it is important to keep the zone as welcoming as possible to create an positive impression. Moreover, majority of the people visiting us, travel from distant places and they are likely to be exhausted. Hence, providing them with a good ambience at the reception is basic.
One way to solve the lack of air in the room is to create a big window that would additionally make the room brighter and curb the problem of ventilation at the same time. While there is a water dispenser in the area, we could add a coffee machine to help our guests feel fresh.
I look forward to know your feedback on the suggestions.